Text Messaging Privacy Policy
Primary Care Psychology Associates takes your privacy very seriously, and we want you to know how we collect, use, and share your information when you opt-in for text messaging from our healthcare practice. For information on how we handle your Protected Health Information under applicable privacy laws (including for healthcare treatment and payment), please review our HIPAA Notice of Privacy Practices.
Information We Collect and Method of Collection
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With your consent, we collect personal information from you to send you text messages, including your name and phone number. We may also collect message interaction and consent data, including delivery status, response data, and method of opt-in. You provide your personal information to us when you contact us to request an appointment or if you are referred to our office.
How We Use Your Information
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We use your information to send you scheduling text messages, such as availability requests, appointment reminders, and rescheduling requests. Under HIPAA, we may further use your name and phone number (along with other Protected Health Information) as explained in our HIPAA Notice of Privacy Practices.
Data Sharing and Disclosure
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No mobile information will be shared with third parties/affiliates for marketing, promotional or any other purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Collect Consent
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Your consent for us to send you text messages applies only to communications from our medical office and service partners and does not extend to third-party businesses. We collect your consent to receive text messages when you complete your prospective patient form online, or verbally, when you call our office to request an appointment. You can opt out of our text service at any time by calling our office or replying with “STOP” to any message you receive from us. Once you opt out, you will promptly stop receiving further messages unless you opt back in. You can reply “HELP” for more information at any time.
We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we do not guarantee the security of your data during transmission or storage. Please also be aware that SMS text messages are not encrypted and the content may be accessible by third parties. We do not recommend sending sensitive information through SMS text message.
Message frequency may vary. Message and Data Rates May Apply. Reply STOP to opt out. Reply HELP for more information or contact our office.